Refund policy

Returns & Refunds Policy

We hope you love your Made by Mina order! As our products are freshly baked, perishable food items, we’re unable to accept returns or exchanges.

Problems with your order
If there is an issue with your order, such as an item being damaged, incorrect, missing or not meeting the standard you would reasonably expect, please get in touch with us as soon as possible.

 

Please contact us within 48 hours of receiving your order, providing your order number, details of the issue and, where appropriate, photographs so that we can look into it for you.

Where there is a genuine issue with an item, we will offer an appropriate solution, which may include a replacement, credit or refund.

Change of mind
Due to the fresh and perishable nature of our products, we cannot offer refunds or exchanges if you change your mind or no longer require your order once it has been prepared or dispatched. If is before the cut off date for the month then please get in touch to cancel your order. 

Delivery issues 
If your order arrives damaged or there is a problem with your delivery, please contact us as soon as possible so we can investigate and put things right.

Please do not dispose of the affected products or packaging until you have contacted us, as we may need photographs or further information to help resolve the issue.

Refunds
Where a refund is agreed, it will be issued to your original payment method. Please allow several working days for the refund to appear in your account, depending on your payment provider.

Nothing in this policy affects your statutory rights.